Answers before you reach out.

Only the rooms, tasks, add-ons, and service level confirmed in your approved estimate, booking confirmation, invoice scope, recurring setup, proposal, work order, or written revision are included.

If something is not listed there, ask before service begins so we can discuss whether it fits the visit, needs a revised quote, or should be scheduled separately.

Foundations recurring maintenance cleaning starts at a $175 minimum before any eligible recurring discount. First-time cleaning and Peace of Mind deep cleaning start at a $300 minimum. Move-in or move-out cleaning starts at $195 and is priced by square footage, condition, and scope.

Construction cleaning is always reviewed by custom quote. Appliance bundles use their posted bundle prices instead of the residential cleaning minimum.

Not necessarily. Many clients provide access instructions ahead of time and are not home during service.

Access instructions, pets, alarms, codes, parking, and any sensitive areas should be discussed before the appointment so the visit can run smoothly.

Yes, as long as we discuss the priorities and the visit still fits the approved service category, schedule, and minimum.

You do not have to clean the exact same rooms every time. We discuss what is bothering you most, make recommendations, and confirm the plan before the work begins.

If the home is heavier than maintenance level, the first visit may need to be priced as Peace of Mind Deep Clean, a reset, or a custom quote instead of Foundations recurring maintenance.

That protects both sides: you get a realistic plan, and the work is not forced into the wrong service category.

Cancellation timing depends on the service type. One-day one-time services generally use a 72-hour cancellation window. Multi-day or project-based services use a longer notice window.

The full Master Service Agreement explains cancellation, no-access, rescheduling, deposits, late changes, recurring service, and appliance plan terms in more detail.

Any missed-area concern, within-scope completion concern, or damage claim believed to involve the service should be reported within 24 hours of service completion.

If the concern appears to be within scope and supported by the facts, J.D. Clean Slate may return within a reasonable timeframe to address the missed area or within-scope completion concern at no additional charge.

Yes. Appliance bundles can be booked as focused residential appliance service. You do not have to book a whole-house clean to have the fridge, oven, microwave, dishwasher, or vent hood handled.

Standard bundle pricing applies to standard residential appliance setups. Oversized appliances, unusual layouts, unsafe conditions, or heavy buildup may need a custom quote.

The Appliance Quarterly Plan spreads the appliance bundle cost into monthly payments for a quarterly appliance-cleaning visit. Each service cycle includes three monthly payments and one corresponding quarterly visit.

After the first cycle, the next cycle begins automatically unless you cancel automatic cycle renewal before the first payment of the next cycle is processed. The plan is capped at four cycles and does not renew for another year without new affirmative enrollment.

By submitting a contact form, requesting an estimate, booking services, authorizing work, or otherwise providing a mobile phone number, you consent to service-related communication by phone, email, and text message.

Message frequency varies based on service status and account activity. Message and data rates may apply. Reply STOP where supported to opt out.

No. Observation notes are factual summaries of visible conditions noticed during service, such as obvious damage, staining, access issues, or drips seen during the visit.

They do not replace a licensed home inspection, code inspection, contractor review, or insurance inspection.

The full Master Service Agreement is available on its own page at /master-service-agreement/.

That page contains the full agreement language, including booking, payment, cancellation, scope, damage reporting, communication, appliance plan, and recurring service terms.