Privacy Policy
How we collect, use, store, and protect your information.
1.0 Purpose
This Privacy Policy explains how the Company collects, uses, stores, and protects personal information when a client visits the website, requests services, authorizes payment, books service, communicates with the Company, or otherwise interacts with the Company.
2.0 Information Collected
Information may include name, email address, phone number, service address, billing address, access instructions, service notes, condition details, scheduling information, estimate information, invoice / payment status, and payment-related information handled through third-party processors.
3.0 How Information Is Used
The Company uses information to respond to inquiries, prepare estimates, schedule service, perform work, process payments, send invoices, communicate with clients, document service issues, maintain records, support customer service, improve operations, and meet tax, accounting, insurance, or legal obligations.
4.0 Third-Party Processing
Payments, estimates, scheduling, messaging, website hosting, analytics, and related business functions may be handled through third-party software providers. The Company does not store full credit card numbers on its own servers. Third-party processors operate under their own security and privacy terms.
5.0 Sharing of Information
The Company does not sell personal information. The Company may share necessary information with software providers, payment processors, booking tools, website hosts, email systems, analytics providers, legal advisors, accountants, insurers, or other service providers when reasonably necessary to operate the business, enforce its rights, or comply with law.
6.0 Mobile Opt-In and SMS Consent
The Company does not sell mobile opt-in information or SMS consent, and does not share mobile opt-in information or SMS consent with third parties for their marketing purposes.
Text messaging providers, CRM platforms, payment processors, and other service providers may process information only as needed to support Company communications, booking, invoicing, payment, or operations.
7.0 Retention and Client Rights
The Company retains records as reasonably needed for service history, accounting, insurance, dispute review, legal compliance, and business operations. Clients may contact the Company to request a reasonable correction or update to their information.